Resolving Big Problems

One of my student’s sent me a text this morning from her Gmail chat and told me she is getting an error box when she tries to start her JAWS. I told her to do a PrintScreen to take a picture of it, so she could send me what it looked like. Then I can diagnosis the problem, pull up her machine and fix it.

The PrintScreen is at the top of every keyboard. Most people have no idea what to do with it. It is a way to copy your desktop and all its information. Then you open WORD and paste it with a CTRL+V. The big advantage in this is, when your student has no idea what to do, they can quickly hit PrintScreen, copy it, paste it into Word, save it and email it off to me or to another person who is helping them. Within minutes the student can have an answer to their problem, or their machine can be pulled up and fixed depending on the level of difficulty and their expertise.

Just a fast way to resolve problems…..